Effective Date: January 15, 2025
Last Updated: September 11, 2025
Welcome to WebWave Digital AI (“Company,” “we,” “us,” or “our”). We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.webwavedigitalai.com or use our AI-powered receptionist and related services (collectively, the “Services”).
1. Information We Collect
A. Information You Provide to Us
- Contact information: name, email address, phone number, and business details.
- Account information: login credentials, user preferences, and settings.
- Billing information: payment method, billing address, and transaction details.
- Communications: inquiries, feedback, or messages you send to us.
B. Information Collected Automatically
- Usage data: IP address, browser type, device type, operating system, referring URLs, and pages visited.
- Cookies and tracking technologies: to improve functionality, analytics, and personalization.
C. Information Collected Through AI Interactions
- Voice and text transcripts of calls, chats, or interactions.
- Customer details voluntarily shared during interactions (e.g., name, phone number, reason for call).
2. How We Use Your Information
- Provide, maintain, and improve our AI receptionist and related services.
- Respond to inquiries, schedule appointments, and capture leads on your behalf.
- Process payments and manage billing.
- Communicate updates, promotions, or policy changes.
- Analyze performance metrics and optimize customer experiences.
- Ensure compliance with applicable laws and regulations.
3. How We Share Your Information
We do not sell your personal data. We may share limited information with:
- Service providers and contractors (hosting, payment processing, CRM integration).
- Business partners or clients when data is required for lead delivery or scheduling.
- Legal authorities if required to comply with a lawful request, court order, or to protect against fraud.
4. Data Retention
We retain your personal data only as long as necessary to provide the Services or comply with legal obligations. Voice or chat logs from AI interactions are retained for quality assurance and can be deleted upon request.
5. Data Security
We use industry-standard security measures, including encryption, firewalls, and secure servers, to protect your information. However, no online transmission is 100% secure, and we cannot guarantee absolute protection.
6. Your Privacy Rights
Depending on your location, you may have rights to:
- Access or request a copy of your personal data.
- Request correction or deletion of inaccurate or outdated information.
- Opt out of marketing communications at any time.
- Withdraw consent where applicable.
To exercise these rights, contact us at [email protected].
7. Cookies and Tracking Technologies
You can choose to accept or reject cookies through your browser settings. Disabling cookies may affect site functionality.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those external sites.
9. Children’s Privacy
Our Services are not directed to individuals under 18 years of age, and we do not knowingly collect information from minors.
10. Changes to This Privacy Policy
We may update this Privacy Policy periodically. The revised version will be posted on this page with a new “Last Updated” date.
11. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
WebWave Digital AI
[email protected]
(866) 811-4659
www.webwavedigitalai.com